Malika Hardy

Operate retail location, manage sales and special orders, and deliver front-line customer service including upselling and accurate cash handling to ensure efficient store operations.

Founded and operate a retail natural products store, managing sales, customer service, inventory, cash handling, and special orders while maintaining a customer-focused, team-oriented environment.

Handled inbound and outbound calls to enroll customers in programs, update account data, and resolve inquiries while maintaining accurate documentation and confidentiality.

Answered incoming calls to support policyholders, reviewed and adjusted coverage, and increased team efficiency by monitoring productivity and developing training processes.

Responded to customer inquiries about products and billing, educated customers on payment policies, and resolved service delivery issues identified by reports.

Managed high call volumes, provided technical support including malware removal, and used ticketing systems to process support actions while contributing to security protocol development.

High School Diploma awarded in 2010.