Open to opportunities

Nyla Blake-Walls

@nylablake-walls

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Aspiring Medical Administrative Assistant focused on HIPAA-safe patient support and accurate billing and records.

United States

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What I'm looking for

I’m looking for an administrative role where I can support patients with confidentiality, keep workflows organized, and contribute to accurate billing and records. I want clear priorities, a team-focused environment, and room to grow in medical administration.

I’m a well-rounded professional backed by retail and customer service experience, and I’m focused on providing administrative support while serving as the primary interface between the patient and the provider. I help facilitate the efficient flow of patients and stay grounded in managing priorities and ensuring patient confidentiality, with strong attention to detail for accurate and timely data.

I earned the “HIPAA Essentials for Healthcare Professionals” certificate and I’m currently training in medical administrative fundamentals, including medical terminology, patient processing, medical records management, release of information, and medical billing. Through my education and hands-on customer service background, I’ve built a foundation in EHR concepts and CMS 1500 claim forms, including Medicare and Medicaid, while practicing clear communication with patients and healthcare providers.

Experience

Work history, roles, and key accomplishments

Retail Sales / Cashier

American Eagle Outfitters

Oct 2023 - Dec 2024 (1 year 2 months)

Trained new hires, answered inbound calls, and completed special orders while helping customers find requested items. Operated the cash register, scanned merchandise, accepted payments, and maintained accurate cash drawer records.

Customer Service Retail Sales Cash Handling Cash Register order fulfillment Inbound Calls Upselling

Retail Cashier / Customer Service

Giant Food

May 2023 - Aug 2023 (3 months)

Served as a direct point of contact and delivered customer service while operating the cash register and processing payments. Took inventory, stocked shelves, and kept the work area clean and organized.

Customer Service Cash Handling Cash Register Stocking shelves Payment Processing Teamwork

Retail Sales / Cashier

Adidas

Jul 2022 - May 2023 (10 months)

Provided retail sales and cashier support by assisting customers and processing transactions. Supported day-to-day store operations in a team-oriented environment.

Customer Service Retail Sales Cash Handling Transaction Processing Team Collaboration Attention To Detail Professional communication

Retail Sales / Cashier

Levi's

Jun 2022 - Sep 2022 (3 months)

Handled retail sales and cashier duties, providing customer service and processing payments. Followed store policies and maintained an organized work area.

Customer Service Retail Sales Cash Handling Payment Processing Policy Compliance Accuracy Stock And Work Area Organization Teamwork

Education

Degrees, certifications, and relevant coursework

Ultimate Medical Academy

Diploma, Medical Administrative Assistant

2025 - 2026

Completed a Diploma in Medical Administrative Assistant, covering medical terminology, office procedures, patient processing, medical records management, release of information, and medical billing with basic ICD-10 and CPT coding. Studied HIPAA privacy and security guidelines and hands-on EHR and CMS 1500 claim form topics including Medicare and Medicaid.