Bailey VanVoorhees

Conduct service pre-certification and review insurance coverage, communicate with patients throughout the billing lifecycle, submit claims and manage denials, and oversee accounts receivable to ensure timely payments.

Prepared and submitted billing data and medical claims, ensured accurate patient records, collected referrals and pre-authorizations, followed up on missed payments, and investigated and appealed denial claims.

Entered orders and admissions by route priority, filled refills and triaged new orders, interacted with physicians to update orders, and troubleshot insurance rejections to ensure proper client coverage.

Assisted members with pharmacy benefit plans, served as a subject-matter resource across insurance agencies, troubleshot prescription insurance and mail-order issues, and resolved member inquiries with empathetic first-call resolution.

Assisted pharmacists with daily operations, prepared and distributed medications, managed day-to-day tasks in management absence, interacted with customers on prescription questions, and maintained pharmacy records in compliance with regulations.

Filled medication orders, matched NDCs to prescription labels, counted and labeled prescriptions, assisted with inventory control and credits, and troubleshot insurance rejections to ensure accurate fulfillment.

Managed daily salon operations, set membership and product sales goals with district leadership, trained and coached staff, handled HR functions and scheduling, and controlled revenue, payroll, inventory, and reporting.

High School Diploma from Ouachita Christian School.

Completed an Associate Degree in Massage Therapy at Career Technical College.