Cayla Dyer

Entered medical billing information into a medical audit system, including ICD9 and ICD10 diagnosis codes and CPT4 procedure codes. Reviewed and corrected medical billing information for accuracy, ensuring codes corresponded with medical records and claim notes.

Performed supervisor duties, including managing the team during supervisor absences, running monthly team meetings, and organizing team-building activities. Trained new team members on provider calls, billing, emails, and setting up medical exams for customers.

Interpreted medical records and understood medical terminology related to injuries. Reviewed and researched policy contracts, regulations, and causes of injury to make coverage decisions.

Communicated effectively with customers over the phone to ensure satisfaction and prepared proper documentation for audits. Utilized QuickBooks for estimates, purchase orders, and payroll, while maintaining current accounts receivable and payable.

Developed and managed the company website and established a marketing and advertisement strategy. Ensured accurate and timely billing to numerous companies, while managing customer satisfaction and resolving escalated issues.

Graduated from Hoosic Valley in May 2008.

Activities and societies: Relevant coursework included Sociology, Medical Terminology, Chemistry, Oral & Written Expression, and Human Anatomy.

Studied Liberal Arts with relevant coursework in Sociology, Medical Terminology, Chemistry, Oral & Written Expression, and Human Anatomy.