Open to opportunities

Maliha Islam

@malihaislam

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Results-driven B2B SDR and appointment setter specializing in healthcare and US client growth.

Pakistan

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What I'm looking for

I’m looking for a sales-focused role where I can drive US-focused outbound, qualify leads, and book qualified meetings using CRM systems. I want a target-driven team that values coaching, clean pipeline management, and measurable growth.

I’m a results-driven Sales Development Representative (SDR) and Appointment Setting Specialist with 4+ years of B2B experience, focused on high-volume outbound, lead qualification, and booking qualified appointments. I consistently exceed daily sales targets with 20+ conversions/day, building pipelines that sales teams can immediately act on.

I manage CRM-driven workflows across HubSpot, Salesforce, and Attio, using disciplined follow-ups and clear qualification to support funnel performance. I’ve worked across IT, healthcare, and financial sectors, including US-based client engagement where accurate scheduling, objection handling, and communication directly impact outcomes.

Across multiple roles—from business development to sales operations in healthcare and US campaigns—I’ve led onboarding, coordinated procurement and RFQ workflows, and supported teams through training and coaching. I bring a practical, metrics-first approach, pairing compliance awareness with strong client communication to turn opportunities into booked meetings and closed deals.

Experience

Work history, roles, and key accomplishments

Business Development Manager

Sharp Brains IT

May 2025 - Oct 2025 (5 months)

Managed AI-powered CRM systems (HubSpot, Salesforce, Attio) to track leads and optimize sales workflows. Delivered online demos, improved client understanding, and supported client onboarding, proposals, and deal closure.

HubSpot Salesforce Attio Client Onboarding Proposal Development

Senior Business Development Executive

Salsoft Technologies

Sep 2024 - Apr 2025 (7 months)

Managed federal and commercial procurement inquiries for IT hardware/software and coordinated with major US contractors (L3 Harris, Lockheed Martin). Supported pricing, sourcing, and proposal preparation for high-value deals.

Federal Procurement Procurement Proposal Preparation

Senior Business Development Executive

Enterprise Technology Solutions

Apr 2024 - Aug 2024 (4 months)

Processed RFQs and managed procurement workflows for US federal buyers while ensuring compliant and timely responses. Coordinated product and pricing details to support the sales pipeline.

RFQ Compliance Management Sales Pipeline Client Communication

Operations Manager Executive

SA Aligners

Oct 2023 - Mar 2024 (5 months)

Managed healthcare client relationships to support retention and tracked client progress using CRM and dental portals. Resolved operational issues and provided ongoing support to clients efficiently.

Client Relationship Management Healthcare Operations Retention Management

Head of Compliance

American Mortgage Company

May 2023 - Aug 2023 (3 months)

Verified and processed high-value daily transactions with accuracy, managing case closures while ensuring compliance with US regulations. Maintained documentation and improved workflow efficiency.

& Compliance Transaction Processing Case Management Regulations Documentation Management Attention To Detail

Accounts Executive

Keep Trucking Motive

Mar 2022 - Oct 2022 (7 months)

Achieved daily sales targets through upselling and client engagement while maintaining strong customer relationships. Identified operational issues and implemented solutions to improve outcomes and retention.

Upselling Client Engagement Sales Target Achievement Customer Retention solution implementation Relationship Management

Head of Compliance & Sales Lead

VCPK US

Mar 2021 - Apr 2022 (1 year 1 month)

Led 5 US healthcare campaigns and ranked as a top performer by running high-volume outbound calling. Conducted 150+ daily cold calls with 20+ successful conversions per day, booking appointments with US hospitals and healthcare systems using ECW, IMS, and Athena.

US Healthcare Campaigns Cold Calling Lead Conversion Appointment Setting Athena Objection Handling Support Client Communication

Retention & Sales Department Manager

Links US (SMC Pvt Ltd)

Sep 2020 - Feb 2021 (5 months)

Managed US and UK sales campaigns and led team performance through hiring, training, and coaching. Handled inbound/outbound calls, maintained high conversion rates, and supported client retention using effective sales strategies.

Sales Team Leadership Hiring Coaching Outbound Calling Client Retention Conversion Rate Optimization Sales Strategy