@rahafloubani
Customer Service Representative at Concentrix who handled customer inquiries and resolved issues across phone, chat, and email.
JordanAt Concentrix, I handled customer inquiries by phone, chat, and email, and resolved issues professionally.
I also maintained accurate customer records using CRM systems.
At Extensya, I handled customer complaints and inquiries and provided timely, accurate support.
I hold a Bachelor’s Degree in Translation from Yarmouk University and have fluent Arabic and advanced English.
Work history, roles, and key accomplishments
Concentrix
Jan 2024 - Sep 2025 (1 year 8 months)
Managed customer inquiries via phone, chat, and email. Resolved issues efficiently and maintained accurate customer records using CRM systems.
Extensya
May 2023 - Oct 2023 (5 months)
Handled customer complaints and inquiries. Provided timely and accurate support to ensure positive customer experience.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Translation
2019 - 2023
Bachelor's degree in Translation from Yarmouk University, completed in February 2023.
Customer Service Training, Customer Service
Completed Customer Service Training from Edraak.
ICDL Certification, Computer Skills
Earned ICDL Certification from the British Council.
American Accent & Conversation, English Language
Completed American Accent & Conversation training at Sam's Academy.
Software and tools used professionally
JordanYou can contact Rahaf and 90k+ other talented remote workers on Himalayas.
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