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jana jeiroudi

@janajeiroudi

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Customer-focused AI student and bilingual support specialist seeking remote customer support or IT operations roles.

Jordan

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What I'm looking for

I seek a remote role in customer support or IT operations where I can apply bilingual communication, technical troubleshooting, and empathy to improve customer satisfaction and grow professionally.

I am a customer-focused professional and Artificial Intelligence student at Petra University with over two years of experience in customer service and client-facing roles. I deliver clear, empathetic, bilingual (Arabic & English) support across face-to-face and online channels.

At Deja Brew Specialty Coffee House I combined customer-facing responsibilities with technical back-end tasks, managed online support via chat, email and social media, and integrated customer feedback to improve service and operations. I am recognized for strong English communication—First Place ELO winner and TOEFL Level 5 certificate holder—and for building rapport that increases satisfaction and loyalty.

I bring practical technical skills (Java, Python, basic SQL, Git), experience with CRM and ticketing systems, and a commitment to remote customer support or IT operations roles where I can apply problem-solving, empathy, and continuous learning to drive excellent customer outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Deja Brew Specialty Coffee House

Jan 2022 - Jan 2024 (2 years)

Provided bilingual (Arabic/English) customer service across in-person and online channels, improving client satisfaction and resolving inquiries efficiently while contributing backend updates and operational improvements.