Open to opportunities

Maksym Stepanchykov

@maksymstepanchykov

I’m a customer support and operations coordinator who improves retention, scheduling, and service quality under pressure.

Israel

Message

What I'm looking for

I’m looking for a fast-paced customer support and operations role where I can protect service continuity, improve scheduling and logistics, and drive process improvements—using strong client communication and real-time problem-solving.

I’m a Customer Support & Operations professional who managed 150+ active client accounts, focused on retention and consistent service delivery. In real time, I resolve disruptions proactively—reallocating resources and communicating clearly to minimize complaints, even across language barriers.

As a Sales & Operations Coordinator, I handled inbound leads and follow-up outreach to convert prospects into long-term clients. I prepared and processed contracts, tracked signatures, and kept accurate records in Excel and Google Sheets, while coordinating daily logistics for 12–14 field staff across multiple cities—planning efficient driver routes to reduce downtime and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Sales & Ops Coordinator

Clean4You

Jul 2023 - Jan 2024 (6 months)

Managed 150+ active client accounts, maintaining consistent service delivery and high retention. Coordinated daily logistics for a field team of 12–14 staff and resolved service disruptions in real time by reallocating resources and bridging communication between clients and staff.