victoria s

Provide high-level support for students and parents in an online education environment, resolve escalations, and coordinate between teaching, technical, and management teams to improve service quality.

Translated documents and provided interpretation services between Hebrew, Russian, and English with high accuracy, ensuring cultural and linguistic precision under tight deadlines.

Trained and evaluated large language models in Hebrew, Russian, and English, improving linguistic quality and cultural relevance through dataset labeling and prompt refinement while maintaining strict confidentiality.

Managed daily administrative operations, bookings, payments, vendor communications, and inventory, improving workflow efficiency and guest satisfaction through organized processes.

Provided real-time interpretation for Zoom meetings and business negotiations, facilitating accurate, confidential multilingual communication across Hebrew, Russian, and English.

Developed Hebrew course content including vocabulary, example sentences, and cultural notes, improving course clarity, structure, and learner engagement in collaboration with content teams.

Handled inbound and outbound multilingual customer inquiries, managed escalations, trained new representatives, and coordinated cross-department resolution of complex issues.

Managed scheduling, documentation, onboarding support, and daily office operations, maintaining organized workflows and improving administrative efficiency.

Pursuing coursework in Biomedical Sciences / Pre-Med and Psychology with studies ongoing and degree not completed.