Makayla Reinhard

Holds active licenses in Property & Casualty and Life & Health Insurance in Washington, Oregon, and Idaho. Consistently averaged 45 Property & Casualty and 5 Life & Health sales per month through effective client onboarding and personalized solutions.

Oversaw front desk operations, prioritizing exceptional guest service and efficient check-in/out processes. Trained and motivated a team of front desk agents while managing reservations, coordinating room assignments, and overseeing billing and financial transactions.

Oversaw, trained, and developed a team of 8 high-performing Health Enthusiasts while managing scheduling, payroll management, and performance evaluations. Exceeded daily sales and productivity goals by implementing effective sales strategies and tracking KPI's.

Led a team of 20 store partners to create and maintain the Starbucks Experience for customers and partners. Oversaw hiring, training, development, scheduling, and disciplinary action along with ensuring product quality.

Responsible for building sales-driven teams in a California lifestyle brand. Managed payroll and operational costs as well as managed shrink and store sales performance.

Managed and supported an additional five-store team outside of running a three-million-dollar store. Built a strong bench of talent that was highly focused around customer experience, sales, and profitability.

Oversaw two stores that hit double digits consistently, allotting additional payroll and improved inventory. Led a result and sales-driven, customer-focused team that focused highly around hitting goals and store KPIs.

Completed high school education, earning a diploma in May 2009.