Makayla Reinhard
@makaylareinhard
Experienced sales and customer service professional with a proven track record.
What I'm looking for
I am an experienced sales and customer service professional with a proven track record of building strong client relationships, driving revenue growth, and leading high-performing teams across diverse retail, hospitality, and insurance settings. My expertise lies in consultative selling, identifying customer needs, and delivering tailored solutions that boost satisfaction and retention.
Currently, I serve as a Senior Sales Representative at State Farm, where I consistently average 45 Property & Casualty and 5 Life & Health sales per month. I pride myself on delivering exceptional customer service and mentoring new sales representatives to contribute to team success. My previous roles, including Front Office Manager at Courtyard Marriott and Store Manager at Super Supplements, have honed my skills in team leadership, operational efficiency, and customer loyalty.
As I seek to transition into a remote role, I am eager to leverage my sales expertise and relationship management abilities to contribute to business development and client success in a dynamic organization.
Experience
Work history, roles, and key accomplishments
Senior Sales Representative
State Farm
Jul 2023 - Jul 2025 (2 years)
Holds active licenses in Property & Casualty and Life & Health Insurance in Washington, Oregon, and Idaho. Consistently averaged 45 Property & Casualty and 5 Life & Health sales per month through effective client onboarding and personalized solutions.
Front Office Manager
Courtyard Marriott
Apr 2022 - Jul 2023 (1 year 3 months)
Oversaw front desk operations, prioritizing exceptional guest service and efficient check-in/out processes. Trained and motivated a team of front desk agents while managing reservations, coordinating room assignments, and overseeing billing and financial transactions.
Store Manager
Super Supplements
Oct 2020 - Apr 2022 (1 year 6 months)
Oversaw, trained, and developed a team of 8 high-performing Health Enthusiasts while managing scheduling, payroll management, and performance evaluations. Exceeded daily sales and productivity goals by implementing effective sales strategies and tracking KPI's.
Store Manager
Starbucks
Oct 2019 - Oct 2020 (1 year)
Led a team of 20 store partners to create and maintain the Starbucks Experience for customers and partners. Oversaw hiring, training, development, scheduling, and disciplinary action along with ensuring product quality.
District Manager
Pacific Sunwear
May 2017 - Sep 2019 (2 years 4 months)
Responsible for building sales-driven teams in a California lifestyle brand. Managed payroll and operational costs as well as managed shrink and store sales performance.
Area Manager
Pacific Sunwear
Sep 2016 - May 2017 (8 months)
Managed and supported an additional five-store team outside of running a three-million-dollar store. Built a strong bench of talent that was highly focused around customer experience, sales, and profitability.
Store Manager
Pacific Sunwear
Oct 2011 - Sep 2016 (4 years 11 months)
Oversaw two stores that hit double digits consistently, allotting additional payroll and improved inventory. Led a result and sales-driven, customer-focused team that focused highly around hitting goals and store KPIs.
Education
Degrees, certifications, and relevant coursework
Round Lake High School
High School Diploma, General Studies
Completed high school education, earning a diploma in May 2009.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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