Open to opportunities

Dwight Banton

@dwightbanton

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Results-driven leader with expertise in sales and customer success.

United States

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What I'm looking for

I am looking for a role where I can leverage my leadership skills and customer success expertise to drive growth and foster team development in a forward-thinking organization.

I am a results-driven leader with over six years of management experience, specializing in sales, customer success, and operational excellence. My career has been marked by a proven ability to exceed sales targets by up to 20% and achieve a 100% customer satisfaction score. I thrive on developing high-performing teams and leveraging data analysis and CRM tools to drive business growth and efficiency.

In my current role as a Retail Sales Manager at AT&T, I have successfully implemented data-driven strategies that led to significant sales growth and maintained the highest customer satisfaction scores in the New England market. My commitment to team development is evident as I have hired and nurtured over ten consultants, with more than five advancing to management roles within two years. I am passionate about fostering an inclusive workplace culture and have spearheaded various Diversity & Inclusion initiatives.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Manager

Current

AT&T

Dec 2018 - Present (6 years 6 months)

Achieved 20% year-over-year sales growth by implementing data-driven strategies and prioritizing customer experience. Maintained a 100% customer satisfaction score in the New England Market through team coaching and service improvements. Led territory-wide training initiatives, ensuring consistent operational performance and compliance.

Sales Growth Customer Experience Data Analysis Compliance Training Leadership

Retail Sales Consultant

AT&T

Apr 2017 - Present (8 years 2 months)

Ranked as the #1 DirecTV seller in New England, consistently exceeding 200% of sales goals. Mentored new sales consultants, contributing to the store becoming the top-performing location in the region. Organized community outreach events, strengthening local partnerships and increasing sales.

Sales Mentoring Sales Goals Community Outreach Partnership Development Customer Service Product Knowledge Communication Teamwork

Financial Advisor

Chancellor Insurance

Jan 2014 - Present (11 years 5 months)

Managed diverse client portfolios, providing tailored insurance and investment solutions to meet individual needs. Conducted extensive prospecting routines, including cold calling, referrals, and networking, to build a robust client base. Attended Chamber of Commerce meetings to expand business opportunities and foster professional relationships.

Prospecting Cold Calling Referrals Networking Business Development Financial Planning

Education

Degrees, certifications, and relevant coursework

University of West Indies

Bachelor of Science, International Relations

Studied International Relations at the University of West Indies, focusing on global political and economic systems. Gained a comprehensive understanding of international affairs and diplomatic practices.