MNMaitri Navadia
@maitrinavadia
Results-driven customer service professional with expertise in CX and conflict resolution.
CanadaWhat I'm looking for
I am a results-driven customer service professional with a strong background in Operations. With 3 years of expertise specializing in Customer Experience (CX), Customer Service, Taking Initiative, Conflict resolution, and Teamwork, I have developed a reputation for delivering exceptional technical support, ensuring customer success, and fostering retention. My collaborative leadership style prioritizes teamwork and innovation for collective success.
Throughout my career, I have consistently achieved outstanding results. As a Customer Service Representative at Food Basics, I earned the Employee-of-the-Month twice for exceptional service and received 50+ positive reviews. I engage clients to deliver exceptional service, identify opportunities for advice, and manage and resolve customer concerns to ensure satisfaction and positive interactions. I have also exceeded sales targets by 17% and have a proven track record of solving customers' problems and complaints.
In my role as a Managing Director at Go Collar Products, I developed product and service expertise across groups to deliver the desired client experience. I exceeded revenue goals by 24% in the first year and prepared marketing collateral for newly launched load management products. I promoted the adoption of environmentally friendly load management products through door-to-door marketing and presentations at contractor meetings and college seminars.
Experience
Customer Service Representative
Food Basics, Canada
Earned Employee-of-the-Month twice for exceptional service, 50+ positive reviews. Engage clients deliver exceptional service and identify opportunities for advice. Managed and resolved customer concerns, ensuring satisfaction and positive interactions. Exceeding sale targets by 17%, customer insights report, and solving customers' problems/complaints.
Managing Director
Go Collar Products, India
Developed product and service expertise across groups to deliver the desired client experience by incorporating load information. Developed revenue goals with sales head for 2 years, exceeding the 1st-year target by 24%; prepared marketing collateral for newly launched load management products, coordinating with an exhibition of contractors and builders. Promoted adoption of environmentally friend
Customer Relationship Manager
Los Polistas, Gujarat India
Optimized store operations for a seamless and positive customer experience. Interfaced with client teams, and ensured high-quality product delivery and after-sales service, leading to a client retention rate of 95% and a 25% increase in client accounts: solicited and supervised 20+ client relationships. Controlled over 50 supplier relationships and executed contracts with over 20 suppliers; negoti
Sales Executive
Mxyr, Gujarat India
Utilized fleet management tools to analyze website traffic, identifying gaps and patterns, leading to a 3-point increase in customer ratings of the overall website on a scale of 5. Recommended new product growth strategies for a financial services company to meet 50% new business targets, evaluating the market growth rate, and conducting market analysis and future scenario planning. Managed custom
Availability
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