krystal kesson - Consumer Relations Representative - Dorel Home | Himalayas
krystal kessonKK
Open to opportunities

krystal kesson

@krystalkesson

Dedicated customer relations specialist with extensive support experience.

Canada
Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer relations representative with a strong background in providing exceptional support across various channels. My experience at Dorel Home has honed my ability to manage high volumes of inquiries while maintaining a calm and reassuring demeanor. I take pride in my conflict resolution skills, which have allowed me to de-escalate challenging situations and ensure customer satisfaction.

Previously, as Chief Customer Officer at Tads Productions, I led a team of customer service professionals, focusing on training and development to enhance service delivery. My ability to streamline processes and maintain accurate customer records has significantly improved operational efficiency. I thrive in fast-paced environments and am committed to delivering high-quality service that fosters lasting customer relationships.

Experience

Work history, roles, and key accomplishments

DH
Current

Consumer Relations Representative

Dorel Home

Nov 2022 - Present (2 years 8 months)

Efficiently managed 10-15 inbound calls per hour while simultaneously handling email and live chat inquiries, ensuring prompt and effective support for customers in urgent/non urgent situations. Applied conflict resolution techniques to de-escalate challenging interactions, maintaining professionalism and customer satisfaction.

TP

Chief Customer Officer

Tads Productions

Dec 2014 - Mar 2022 (7 years 3 months)

Delivered multi-channel customer support via phone, email, and live chat for a wide range of issues including technical support, billing, subscription renewals/cancellations, complaints, and appointment inquiries. Supervised and developed a customer service team of 10–15 employees, providing training, coaching, and performance feedback.

Education

Degrees, certifications, and relevant coursework

RS

Rosemount High School

High School Diploma, General Studies

2009 - 2013

Completed high school education with a focus on a bilingual curriculum, earning a diploma.

Tech stack

Software and tools used professionally

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