Open to opportunities

krystal kesson

@krystalkesson

Message

Dedicated customer relations specialist with extensive support experience.

Canada

Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer relations representative with a strong background in providing exceptional support across various channels. My experience at Dorel Home has honed my ability to manage high volumes of inquiries while maintaining a calm and reassuring demeanor. I take pride in my conflict resolution skills, which have allowed me to de-escalate challenging situations and ensure customer satisfaction.

Previously, as Chief Customer Officer at Tads Productions, I led a team of customer service professionals, focusing on training and development to enhance service delivery. My ability to streamline processes and maintain accurate customer records has significantly improved operational efficiency. I thrive in fast-paced environments and am committed to delivering high-quality service that fosters lasting customer relationships.

Experience

Work history, roles, and key accomplishments

Current

Consumer Relations Representative

Current

Dorel Home

Nov 2022 - Present (2 years 8 months)

Efficiently managed 10-15 inbound calls per hour while simultaneously handling email and live chat inquiries, ensuring prompt and effective support for customers in urgent/non urgent situations. Applied conflict resolution techniques to de-escalate challenging interactions, maintaining professionalism and customer satisfaction.

Zendesk Teams 1P & 3P Marketplace Portals Shopify Constant Contact Customer Support

Chief Customer Officer

Tads Productions

Dec 2014 - Mar 2022 (7 years 3 months)

Delivered multi-channel customer support via phone, email, and live chat for a wide range of issues including technical support, billing, subscription renewals/cancellations, complaints, and appointment inquiries. Supervised and developed a customer service team of 10–15 employees, providing training, coaching, and performance feedback.

Customer Support Data Entry Relationship Management Route Planning Dispatching Training Scheduling CRM Systems Conflict Resolution

Clerk

Coast to Coast Videos

Oct 2013 - Jul 2015 (1 year 9 months)

Handled cash and credit card transactions with excellent accuracy levels for 15-25 customers per hour. Restocked, organized merchandise, and recorded bi-weekly inventory reports.