krystal kesson
@krystalkesson
Dedicated customer relations specialist with extensive support experience.
CanadaWhat I'm looking for
I am a dedicated customer relations representative with a strong background in providing exceptional support across various channels. My experience at Dorel Home has honed my ability to manage high volumes of inquiries while maintaining a calm and reassuring demeanor. I take pride in my conflict resolution skills, which have allowed me to de-escalate challenging situations and ensure customer satisfaction.
Previously, as Chief Customer Officer at Tads Productions, I led a team of customer service professionals, focusing on training and development to enhance service delivery. My ability to streamline processes and maintain accurate customer records has significantly improved operational efficiency. I thrive in fast-paced environments and am committed to delivering high-quality service that fosters lasting customer relationships.
Experience
Work history, roles, and key accomplishments
Consumer Relations Representative
Dorel Home
Nov 2022 - Present (3 years 7 months)
Efficiently managed 10-15 inbound calls per hour while simultaneously handling email and live chat inquiries, ensuring prompt and effective support for customers in urgent/non urgent situations. Applied conflict resolution techniques to de-escalate challenging interactions, maintaining professionalism and customer satisfaction.
Chief Customer Officer
Tads Productions
Dec 2014 - Mar 2022 (7 years 3 months)
Delivered multi-channel customer support via phone, email, and live chat for a wide range of issues including technical support, billing, subscription renewals/cancellations, complaints, and appointment inquiries. Supervised and developed a customer service team of 10–15 employees, providing training, coaching, and performance feedback.
Clerk
Coast to Coast Videos
Oct 2013 - Jul 2015 (1 year 9 months)
Handled cash and credit card transactions with excellent accuracy levels for 15-25 customers per hour. Restocked, organized merchandise, and recorded bi-weekly inventory reports.
Education
Degrees, certifications, and relevant coursework
Rosemount High School
High School Diploma, General Studies
2009 - 2013
Completed high school education with a focus on a bilingual curriculum, earning a diploma.
Availability
Location
CanadaAuthorized to work in
Job categories
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