At Sumo Logic, I manage post-sales enterprise accounts across observability and security. I enable customers to use Sumo Logic's privacy-centric internal AI assistant to simplify workflows and accelerate root-cause analysis.
I also deliver technical enablement and demonstrations for Copilot/Mobot, Model Context Protocol integrations, and the automated SOC Analyst Agent, helping clients get value from their security and logging infrastructure.
At VMware (Broadcom / HCLTechnologies), I managed enterprise accounts using VMware Cloud Foundation and Aria Suite. I created Customer Success Plans, monitored adoption and satisfaction KPIs, and coordinated across teams on issue resolution and retention.
Earlier, at Citrix Systems, I managed strategic customer success across onboarding, adoption, training, renewals, and expansion. At APL Logistics, I led and developed a team of 18 people, increasing productivity by 50% through personnel management and process improvements.
