At IBM, I own availability strategy for enterprise cloud clients, protecting mission-critical workloads and minimizing revenue risk. I lead executive-facing incident bridges, govern root-cause and problem-management efforts, and partner with product, engineering, support, and SRE teams to improve resilience automation.
Previously, I managed strategic storage infrastructure accounts at IBM and spent six years at DXC Technologies optimizing Aruba-based enterprise network environments and Linux management platforms. Across IBM, DXC Technologies, Sykes, Convergys, and Litografia Tibás, I've supported global clients in English, Spanish, and Portuguese across cloud, infrastructure, networking, SLA governance, and technical escalation.
