Luis Salas

Ensured customer success with the FoD (Fortify on Demand) portal, managing relationships, contract renewals, and providing strategic guidance for implementation and utilization. Assisted with integrations of CI/CD tools, Azure Enterprise applications SSO, and performed DAST, SAST, and vulnerability reviews.

Delivered high-level technical support for Microsoft Azure Conditional Access, Azure MFA, Identity Protection, and Enterprise Applications. Debugged issues with third-party platforms and provided knowledge sharing across teams.

Managed premier customer accounts in SalesForce, provided comprehensive reporting, and collaborated with cross-functional departments to ensure optimal service delivery. Monitored team performance, mentored members, and served as a focal point for complex escalated cases.

Provided in-depth technical support for Foglight for Virtualization Enterprise and Standard, covering IT infrastructure monitoring for various environments. Contributed as a Product Support Strategy Board member.

Administrated and controlled all IT infrastructure, including hardware, software, servers, and network devices, ensuring optimal performance and disaster recovery. Managed IT projects from acquisition to implementation, including budget control and vendor interaction.

Gathered requirements, analyzed, and proposed solutions for integrating Quality Center with PPM. Delivered informational reports and provided support to internal users after PPM upgrades.

Provided support to PPM customers on complex cases, detecting, analyzing, and providing solutions, including new configurations. Assisted internal users with break-fix issues and configurations of internal HP network resources and enterprise applications.

Provided technical support for CHIQUITA Brands and Racsa, assisting with break-fix issues and internet connection troubleshooting. Recognized as Employee of the Month for outstanding performance.

Completed a Master's degree focusing on Cybersecurity Management. This program provided in-depth knowledge and skills essential for managing cybersecurity risks and strategies within organizations.

Focused on the administration of technological resources, gaining expertise in managing IT infrastructure and systems. This specialization prepared for roles in technology leadership and resource optimization.

Obtained a Bachelor's degree in System Engineering, covering fundamental principles of system design, development, and implementation. This comprehensive program provided a strong foundation in engineering and technology.