At Safeguard, I focus on building client relationships, onboarding new clients, and guiding product adoption so customers can achieve their desired outcomes. I monitor account health and work with sales, support, and product teams on the customer experience.
At OpenText, I served as a liaison between business users and technical teams, clarifying requirements and documenting functional impacts to guide technical resolution. I also created process maps and internal technical portals to improve team efficiency and reduce rework.
I used Power BI at OpenText to consolidate performance data, report on SLA/SLO metrics, and support operational decisions. I also contributed data to process improvement evaluations and business case discussions.
At Brightstar and Fujitsu Americas Inc., I supported access management and infrastructure workflows, governance documentation, and KPI reporting. My work included mapping processes, preparing SOPs and workflow diagrams, and translating technical issues into business-impact language.
