Mauricio Mora
@mauriciomora
I improve SaaS customer operations through data validation, automation, and technical implementation.
Costa RicaWhat I'm looking for
At Appvance, I manage technical relationships for 100+ enterprise, mid-market, and SMB customers, supporting SaaS implementations, product adoption, and technical troubleshooting. I validate requirements, configurations, automation workflows, platform outputs, API behavior, and customer data to help solutions meet expected business outcomes.
I work closely with Product and Engineering teams to investigate issues, document reproducible findings, validate fixes, and turn customer feedback into actionable product insights. My hands-on toolkit includes JavaScript, REST APIs, JSON, SQL, Postman, Swagger/OpenAPI, GitHub, AI-assisted workflows, and identity technologies including SSO, SAML, SCIM, RBAC, and OAuth/OIDC.
Previously, I coordinated SaaS implementations at OfficeSpace Software, supported application security onboarding at Bright Security, and resolved enterprise incidents at DXC Technology. I also build technical labs around API security, enterprise API integrations, and IAM workflows.
Experience
Work history, roles, and key accomplishments
Solutions Engineer / Technical Account Manager
Appvance
Jul 2023 - Present (3 years 1 month)
Managed technical relationships with 100+ customers, supporting SaaS implementations and adoption. Investigated issues, validated configurations, and collaborated with Product and Engineering teams.
Technical Customer Success Specialist
Bright Security
Nov 2025 - Jan 2026 (2 months)
Supported SaaS onboarding and technical implementation for application security customers. Validated configurations and investigated technical issues with Product and Engineering teams.
Subject Matter Expert / Technical Implementation Specialist
OfficeSpace Software
Oct 2021 - Apr 2023 (1 year 6 months)
Coordinated SaaS implementation projects, managing requirements and timelines. Served as liaison between customers and technical teams, delivering onboarding and training.
Technical Consultant
DXC Technology
Apr 2021 - Oct 2021 (6 months)
Resolved enterprise technical incidents by analyzing application behavior and configurations. Collaborated with internal teams to investigate and coordinate resolutions.
Education
Degrees, certifications, and relevant coursework
Universidad Internacional de las Américas (UIA)
Bachelor of Science, Software Engineering
Pursuing a degree in Software Engineering.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
Interested in hiring Mauricio?
You can contact Mauricio and 90k+ other talented remote workers on Himalayas.
Message MauricioGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
