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Maica Theresa Villania

@maicatheresavillania

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Customer service representative at Telrcom Solutions, supporting e-commerce customers and managing Shopify stores.

Philippines

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At Telrcom Solutions, I supported e-commerce customers through chat, answering questions about products, orders, services, and accounts. I documented interactions and followed established support procedures.

In freelance Shopify store management, I supported day-to-day store operations, inventory updates, and invoice creation. I’ve also used Amadeus and Sabre for travel account support and created logo designs for international brands and local businesses.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Telrcom Solutions

Jan 2024 - Jan 2025 (1 year)

Provided customer support through chat for e-commerce customers, responding to inquiries and resolving issues. Documented interactions and managed multiple concerns in a fast-paced environment.

Customer Support Live Chat Ecommerce Problem Solving Documentation

Ticketing Associate – Travel Account

Interglobe Technologies Solutions

Jan 2021 - Jan 2022 (1 year)

Assisted customers with travel-related inquiries and service concerns, using GDS platforms to manage travel information. Handled reservations and maintained accurate customer records.

Amadeus GDS Sabre GDS Travel Reservations Customer Service Problem Solving

Sales Representative – T-Mobile

Concentrix

Jan 2020 - Jan 2021 (1 year)

Assisted customers with product and service inquiries, presenting products based on needs. Built rapport and worked toward sales targets while maintaining accurate records.

Sales Customer Service Communication Skills Active Listening Problem Solving