Dhen Harold Cristobal

Provided customer support through Zendesk email, ticketing, and case management platforms. Assisted with order tracking, shipping updates, returns, and product inquiries, coordinating with logistics teams to resolve shipment issues.

Provided technical support for Verizon mobile devices, services, and network-related concerns. Resolved billing, order management, activation, upgrade, and account maintenance inquiries while meeting customer satisfaction and sales metrics.

Supported VIP and corporate travelers with international and domestic business travel arrangements, managing flights, hotels, car rentals, and rail reservations. Handled schedule changes, cancellations, and emergency travel requests with white-glove service.

Supported Triple Play services including Internet, TV, and Phone products, resolving technical issues, account concerns, billing questions, and service interruptions. Managed service orders, account updates, upgrades, and customer retention activities.

Served as the primary contact for credit card billing, payments, and account inquiries. Assisted customers with payment arrangements, balance concerns, and billing resolution.

Completed Senior High School Diploma at St. Clare College of Caloocan from 2016 to 2018.