At BrightPath Agency, I handled customer questions about orders, products, payments, and deliveries, and processed refunds, cancellations, returns, and replacements.
I tracked shipments, addressed complaints, and coordinated pending refunds and escalated cases with relevant departments. I also provided email support to help ensure customer satisfaction.
At Priceline | Motif Intelligence Inc. | TeleTech, I worked as a Team Leader / Customer Service Representative, guiding and training representatives, monitoring team performance, and handling escalated cases. Earlier, I supported travel customers at Expedia | WNS Global and Aegis People Support with bookings, itinerary changes, and travel concerns.
