At Concentrix, I provided email support for domestic and international shippers, resolving shipment inquiries and handling high-volume transactions with accurate tracking information.
I investigated delayed, lost, and exception shipments, coordinated with facility, dispatch, and operations teams, and took complex delivery issues through to resolution. I also coordinated customs documentation to help prevent cross-border delays.
Earlier, I supported customers at Concentrix, Telus, Teleperformance, and SPI Global (now Inspiro) across retail, ride-sharing, telecommunications, and airline services. As an independent online reseller and trader, I handled sales, fulfillment, and customer concerns through social media and marketplace platforms.
