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Mahmoud Hesham

@mahmoud_hesham

Experienced professional with a strong track record across customer service, tech support, sales, treatment coordination, and virtual consultant.

Egypt

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Experienced professional with a strong track record across customer service, tech support, sales, treatment coordination, and virtual consultant. Skilled in client relations, technical guidance, and sales.

Experience

Work history, roles, and key accomplishments

Current

Treatment Coordinator

Current

Waldron Dental

Jul 2026 - Present (2 months)

Conducting initial consultations, explaining treatment options, and coordinating patient journeys from enquiry to treatment completion. Liaising between patients and clinicians, managing follow-ups, and ensuring documentation compliance.

Patient Coordination Communication Skills Appointment Scheduling Data Protection Marketing Support Feedback Management Documentation

Customer Service Representative

Verizon

Jan 2026 - Jul 2026 (6 months)

Provided high-quality customer support focusing on satisfaction and retention, resolving billing disputes, and delivering technical support. De-escalated tense situations and managed orders and logistics.

Customer Support Conflict Resolution Billing Disputes Technical Troubleshooting Order Management Communication Skills Technical Support De escalation

Customer Support Agent

5CA

Jan 2024 - Feb 2025 (1 year 1 month)

Provided technical assistance to 60+ daily users via Zendesk email support, achieving a 90% first-contact resolution rate. Improved customer satisfaction through effective communication.

Zendesk Technical Support Email Support First Contact Resolutions Customer Satisfaction

Technical Support Representative

Amazon US

Apr 2021 - Jan 2024 (2 years 9 months)

Supported 100+ retail customers daily across multiple product categories, processing orders and billing inquiries with high accuracy. Conducted upskill sessions and monitored calls for quality.