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Roya Gomaa

@royagomaa

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Customer Service Representative at STC who resolved billing and technical issues and maintained accurate CRM records.

Egypt

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What I'm looking for

I'm seeking a remote customer support, CRM, or data entry role.

At STC, I handled inbound and outbound customer calls about accounts, billing, and technical support. I resolved complaints, troubleshot mobile and internet issues, and kept customer records up to date in CRM systems.

As an Administrative Assistant at HMC Medical Ltd, I coordinated daily administrative functions and improved document organization. I also worked as a Biomedical Service Engineer, planning medical equipment inspections and repairs and providing technical support to hospitals and healthcare companies.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

STC

Aug 2023 - Feb 2025 (1 year 6 months)

Handled high-volume inbound and outbound calls, resolving technical and billing issues while maintaining high customer satisfaction. Trained new team members and consistently met performance metrics.

Customer Service CRM Systems Technical Troubleshooting Complaint Resolution Data Entry Call Handling Billing Support Microsoft Office Cross Functional Collaboration team training

Administrative Assistant

HMC Medical Ltd

May 2021 - Feb 2023 (1 year 9 months)

Coordinated daily administrative functions for a team of 10 employees, facilitated training sessions, and managed office supply inventory. Recruited and oversaw a team of 50 staff.

Administrative Support Team Coordination Training Recruitment Inventory Management Document Management Client Presentations

Biomedical Service Engineer

Medical Military Hospital

Mar 2020 - Mar 2021 (1 year)

Planned inspections and repairs of medical equipment in compliance with manufacturer specifications. Trained healthcare professionals on proper use of biomedical equipment and managed regulatory compliance processes.

Biomedical Equipment Maintenance Regulatory Compliance Training Quality Assurance

Biomedical Service Engineer

Mavec Medical Ltd

Nov 2018 - Oct 2019 (11 months)

Partnered with hospitals and healthcare companies to maintain high customer satisfaction. Provided technical support during pre-sales consultations and developed customized maintenance schedules.

Technical Support Customer Satisfaction Maintenance Planning Pre Sales Consultant

Education

Degrees, certifications, and relevant coursework

Cairo University

Master's Degree, Biomedical Engineering

2023 -

Pursuing a Master's degree in Biomedical Engineering with a focus on AI, deep learning, computer vision, and medical image analysis.

Sudan University of Science and Technology

Bachelor's Degree, Biomedical Engineering

2013 - 2018

Built a strong foundation in biomedical engineering principles, including MATLAB programming, medical image processing, and quality control of medical devices.