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Ahmed Eltayeb

@jantikos

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Healthcare customer support agent at Sudani, helping customers troubleshoot issues and find appropriate solutions.

Egypt

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What I'm looking for

I’m seeking a remote opportunity in healthcare customer support, medical virtual assistance, patient coordination, or administrative support.

At Sudani, I handle customer inquiries, troubleshoot issues, and communicate appropriate solutions through call center operations. I use computer systems and digital tools to manage customer interactions and service requests.

During my dental internship at Kafr El-Sheikh & Mansoura University Hospitals, I performed supervised extractions and restorations, supported complex cases, and documented patient care. I also provided scaling, polishing, and oral-hygiene instructions.

At Omak Dental Clinic and Emax Dental Clinic, I supported dental procedures, prepared instruments, followed infection-control and sterilization standards, and maintained patient records. I’m seeking a remote opportunity in healthcare customer support, medical virtual assistance, patient coordination, or administrative support.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Sudani

Jul 2026 - Present (3 months)

Handle customer inquiries and provide clear, professional support through call center operations. Troubleshoot customer issues, identify needs, and communicate appropriate solutions effectively.

Customer Service Active Listening Problem Solving Communication Skills Computer Systems Digital Tools

Sales & Customer Service Roles

Various Locations

Jan 2018 - Dec 2025 (7 years 11 months)

Developed strong customer communication, negotiation, and relationship-management skills across multiple work environments. Worked effectively under pressure while maintaining professionalism, discipline, teamwork, and service quality.

Client Communication Negotiation Relationship Management Teamwork Service quality

Dental Intern

Kafr El-Sheikh & Mansoura University Hospitals

Mar 2023 - Feb 2024 (11 months)

Performed supervised clinical procedures including simple extractions and composite/GIC restorations. Provided scaling, polishing, and oral-hygiene instructions to a high volume of patients.

Restorative Dentistry Simple Extractions Scaling Polishing Oral Hygiene Instructions Patient Diagnosis Treatment Planning Clinical Documentation

Dental Assistant

Emax Dental Clinic

Supported general dentistry procedures including scaling, polishing, and preventive care. Maintained accurate digital and physical patient records.

Scaling Polishing Preventive Care patient records Digital Records Physical Records

Dental Assistant

Omak Dental Clinic

Supported dentists during root canal treatments, surgical extractions, and restorative procedures. Maintained infection-control and sterilization standards, including autoclave and chemical-disinfection procedures.

Chairside Assistance Infection Control Sterilization Autoclave Operation Chemical Surface Disinfection Instrument Preparation