Looking for a job

Yasmin Yasser

@yasminyasser

Message

I support patients through clear healthcare communication, coordination, and responsive customer service.

Egypt

Message

What I'm looking for

I'm looking for a patient-focused healthcare or customer service role where I can use clear communication, active listening, healthcare coordination, and problem-solving to support patients and contribute to team objectives.

I support patients at Medical Core by resolving healthcare plan and benefit inquiries, explaining healthcare processes, and coordinating with medical staff to address concerns. I also streamline appointment scheduling to improve the patient experience.

With a bachelor's degree in Oral Surgery and Dental Medicine, I bring patient-focused communication, active listening, and customer service experience. I've also handled customer calls and service issues remotely as a Dispatcher at Octpus.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Medical Core

Aug 2024 - Present (2 years 1 month)

Resolved customer inquiries regarding healthcare plans and benefits efficiently. Educated patients on healthcare processes and collaborated with medical staff to improve service delivery.

Healthcare Coordination Customer Service Active Listening Critical Thinking Healthcare Communication Patient Support Microsoft Office

Dispatcher

Octpus

Dec 2024 - Dec 2025 (1 year)

Met call handling performance metrics and responded to customer calls, handling problems effectively. Built strong client relationships through effective problem-solving.

Customer Service Problem Solving Remote Work