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Sourabh Pariwal

@sourabhpariwal

ServiceNow Specialist at LTM, delivering SPM and CSM implementations, including a global ServiceNow rollout across regions.

India

Message

At LTM, I lead ServiceNow solution design, development, and delivery, and serve as the primary technical point of contact for stakeholders and delivery teams. I also oversee production support and guide the development team on platform practices.

At Landis+Gyr, I led an enterprise SPM implementation that replaced SharePoint-based intake with a customized Portfolio, Demand, and Project Management solution. I also led a global ServiceNow rollout across regions, migrating from Microsoft CRM with full data continuity.

At Enable Professional Services, I worked across CSM, ITSM, and ITAM, including a custom Agent Workspace and a vendor portal. Earlier, at DxSherpa Technologies, I contributed to ITBM implementation and led ITSM implementation for Incident, Problem, and Change Management.

Experience

Work history, roles, and key accomplishments

Current

Specialist

Current

LTM

Jun 2026 - Present (4 months)

Lead ServiceNow solution design, development, and delivery, ensuring alignment with business and technical requirements. Act as the primary technical point of contact for stakeholders, architects, and delivery teams.

ServiceNow Solution Design Technical Leadership Code Review Platform Optimization Automation Governance Mentorship Production Support Incident resolution

Senior Analyst

Landis+Gyr

Jul 2022 - Jun 2026 (3 years 11 months)

Led enterprise-scale SPM implementations, delivering end-to-end design, configuration, and rollout of a customised Portfolio, Demand, and Project Management solution. Optimised financial, resource, and governance capabilities, and led global rollout of ServiceNow across regions.

ServiceNow SPM CSM ITSM ITAM Performance Analytics Dashboarding Data Migration Integration Azure DevOps Mobile Agent Service Portal ACLs Transform Maps SLA

Consultant

Enable Professional Services

Aug 2021 - Jun 2022 (10 months)

Worked across ServiceNow CSM and ITSM modules, developing a custom Agent Workspace with tailored widgets and configuring global search. Implemented ServiceNow ITAM with Hardware Asset Management and delivered a custom ServiceNow Portal for vendors.

ServiceNow CSM ITSM ITAM Agent Workspace Widgets Global Search Query Rules Extension Points Azure AD SSO Transform Maps Transform Scripts Service Portal

Engineer

DxSherpa Technologies

Jun 2019 - Aug 2021 (2 years 2 months)

Contributed to ServiceNow ITBM implementation by customizing and configuring Project Portfolio Management (PPM) modules. Led ServiceNow ITSM implementation for Incident, Problem, and Change Management modules, building them from scratch to integrate with existing HP Service Manager workflows.

ServiceNow ITBM PPM ITSM Incident Management Problem Management Change Management UI Pages Formatters UI Macros Domain Separation ACLs Workflow Activities Approvals SLA Notifications

Practitioner

IBM

Jul 2018 - Jun 2019 (11 months)

Created and maintained service catalog items, order guides, and record producers, customizing fields, tables, workflows, and approval processes. Provided on-call support for critical issues and performed root cause analysis.