Mahdi Memarzadeh
@mahdimemarzadeh
Dedicated customer service representative with strong communication skills.
What I'm looking for
I am a motivated and efficient customer service representative with a passion for fostering strong customer relations. My experience spans various roles where I have honed my ability to communicate effectively, manage time efficiently, and work independently with minimal supervision. I pride myself on being approachable and enthusiastic, which helps me connect with customers and resolve their concerns effectively.
Throughout my career, I have worked in diverse environments, including Alorica and Paradise Physio Clinic, where I developed my skills in handling customer inquiries through various channels such as phone, email, and chat. My background in massage therapy has also equipped me with a holistic approach to health and wellness, allowing me to assist clients with their needs comprehensively. I am committed to providing exceptional service and ensuring a positive experience for every customer.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alorica
Oct 2020 - Dec 2021 (1 year 2 months)
Greeted customers professionally and listened intently to each individual's needs. Resolved customer questions and concerns via phone, email, or chat, maintaining a calm and helpful demeanor even with unsatisfied customers.
Receptionist / Customer Service
Paradise Physio Clinic
Jan 2016 - Dec 2020 (4 years 11 months)
Interacted with clients in a friendly and professional manner, ensuring a positive customer experience. Managed filing, billing, booking, and provided receipts to clients, while also greeting customers and answering product and service questions.
Massage Therapist
Total Physio
Jan 2014 - Present (11 years 7 months)
Dealt with various insurance-based patients, providing assistance and information regarding techniques for postural improvement, stretching, strengthening, and rehabilitative exercises. Maintained and updated clients' treatment records as required.
Education
Degrees, certifications, and relevant coursework
Everest College
Diploma, Massage Therapy
2011 - 2013
Completed a comprehensive program in Massage Therapy. Gained expertise in various massage techniques and client care.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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