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@anishabaweja
Detail-oriented professional with expertise in client services and scheduling.
I am a detail-oriented and customer-focused professional with a strong background in scheduling, client services, and healthcare coordination. My experience has equipped me with the skills to manage high call volumes effectively while ensuring seamless communication between patients, caregivers, and healthcare providers. I pride myself on my strong problem-solving abilities and my capacity to prioritize tasks in fast-paced environments.
In my recent role as a Client Services Coordinator at PhysioRehab Group, I successfully managed a high volume of inbound calls, coordinated staff assignments based on client needs, and maintained scheduling records in compliance with agency policies. My commitment to customer service excellence was further demonstrated during my time as a Customer Service Representative at Tele-performance, where I provided professional support in a dynamic call center environment. I am eager to leverage my skills and experience to contribute positively to a new team.
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Work history, roles, and key accomplishments
PhysioRehab Group
Apr 2024 - Nov 2024 (7 months)
Managed high volumes of inbound calls from clients and healthcare professionals, coordinating staff assignments based on client needs. Maintained scheduling records and communicated effectively with healthcare teams to ensure service delivery.
Tele-performance
Apr 2023 - Sep 2023 (5 months)
Provided customer support in a fast-paced call center, handling service requests and inquiries. Assisted clients with scheduling appointments and maintained accurate records of interactions.
Degrees, certifications, and relevant coursework
Advanced Diploma, Software Engineering
2023 - 2025
Pursuing an Advanced Diploma in Software Engineering, focusing on software development, programming languages, and system design.
Software and tools used professionally
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