Jescar Kiptui

Diagnosed and resolved customer issues through calls and tickets, ensuring customer satisfaction and attainment of support KPIs. Collected and analyzed customer feedback while educating clients on product features and troubleshooting processes.

Increased sales through effective up-selling and resolved escalated issues within 24 hours. Managed onboarding and training of new agents, improving customer satisfaction scores and reducing call resolution time.

Processed data work by resolving discrepancies and maintaining data requirements. Contributed to team efforts by accomplishing related results as needed.

Performed data entry and troubleshooting for customer problems, managed database records, and conducted telesales activities to maintain solid customer relationships.

Handled appointment setting, marketing through social media, and writing articles for newsletters. Developed communication plans and organized events.

Met sales targets through hard selling and negotiation for advertising space. Maintained effective client service and developed strong interpersonal skills.

Grade: Second Class Honors (Upper Division)

Studied Communication and Media, achieving Second Class Honors (Upper Division). Developed skills in effective communication, media strategies, and public relations.

Grade: Grade B

Completed the Kenya Certificate of Secondary Education with a Grade B, demonstrating strong academic performance and foundational knowledge in various subjects.