Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@jescarkiptui
Customer Experience Specialist with expertise in support and marketing.
I am a dedicated Customer Experience Specialist with over 8 years of experience in enhancing customer satisfaction and driving revenue through effective communication and up-selling strategies. My journey has equipped me with the skills to diagnose and resolve customer issues efficiently, ensuring that clients receive the best possible support. I have a proven track record of achieving high customer satisfaction scores and improving team performance through training and mentorship.
Throughout my career, I have successfully managed high-volume customer inquiries and implemented targeted initiatives that resulted in significant improvements in customer feedback and resolution times. My experience with tools like Zendesk, Jira, and Slack has allowed me to optimize team communication and project tracking, contributing to a more streamlined customer support process. I am passionate about creating positive user experiences and am always looking for ways to enhance my skills and knowledge in the customer support field.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Social Development Group - Ecom Services Ltd
Aug 2023 - Jan 2025 (1 year 5 months)
Diagnosed and resolved customer issues through calls and tickets, ensuring customer satisfaction and attainment of support KPIs. Collected and analyzed customer feedback while educating clients on product features and troubleshooting processes.
Social Development Group - Ecom Services Ltd
Oct 2022 - Aug 2023 (10 months)
Increased sales through effective up-selling and resolved escalated issues within 24 hours. Managed onboarding and training of new agents, improving customer satisfaction scores and reducing call resolution time.
Sama
Jan 2019 - Oct 2022 (3 years 9 months)
Processed data work by resolving discrepancies and maintaining data requirements. Contributed to team efforts by accomplishing related results as needed.
StarTimes Media
Jan 2016 - Jan 2020 (4 years)
Performed data entry and troubleshooting for customer problems, managed database records, and conducted telesales activities to maintain solid customer relationships.
Rift Valley Water Services Board
Mar 2015 - Jan 2016 (10 months)
Handled appointment setting, marketing through social media, and writing articles for newsletters. Developed communication plans and organized events.
Radio Africa Group
May 2012 - Mar 2015 (2 years 10 months)
Met sales targets through hard selling and negotiation for advertising space. Maintained effective client service and developed strong interpersonal skills.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Communication and Media
Grade: Second Class Honors (Upper Division)
Studied Communication and Media, achieving Second Class Honors (Upper Division). Developed skills in effective communication, media strategies, and public relations.
Kenya Certificate of Secondary Education, Secondary Education
Grade: Grade B
Completed the Kenya Certificate of Secondary Education with a Grade B, demonstrating strong academic performance and foundational knowledge in various subjects.
You can contact Jescar and 90k+ other talented remote workers on Himalayas.
Message JescarRay Rae
Customer Service Trainer, Safaricom PLC – Route to Customer department
Wairimu Njunge
Business Development Executive & Customer Support, Systemize and Sell
Joan Wanja
Customer Support Executive, Master Source Limited
Njeri Malesi
Call Centre Account Manager, Aquamist Water
Dorothy Ogutu
Senior Customer Experience Associate, Jumba
Brenda Amoke
Customer Care Agent, Safaricom PLC
Nelly Kinoti
Remote Customer Service Representative, Marleybones
Wangari Njeri
Club Secretary, Rotaract Club of Nairobi Gigiri
Keith Juma
Quality Assurance Analyst, Simple. Life Apps Inc
Elizabeth Kariuki
Customer Support Specialist, Tandapay