Open to opportunities

teresa arudo

@teresaarudo

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Customer Success Specialist focused on driving engagement and retention.

Kenya

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am a dedicated Client Success and Customer Support Specialist with over five years of experience in customer engagement and retention strategies. My expertise lies in resolving customer concerns, implementing data-driven insights, and driving long-term client loyalty. I am passionate about delivering exceptional customer experiences in fast-paced global environments.

In my recent role at PayGate, I successfully increased the customer base by 30% through proactive relationship management and referral strategies. I maintained a high NPS score of 90+, ensuring customer satisfaction and trust. My ability to develop effective customer retention strategies has reduced churn by 20%, while my focus on optimizing customer onboarding has significantly improved time-to-value.

Throughout my career, I have consistently exceeded satisfaction targets and improved operational efficiency. I thrive on creating personalized support solutions that enhance customer engagement and drive business growth. I am eager to bring my skills and passion for customer success to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Engagement Coordinator

Current

Population Council

May 2024 - Present (1 year 2 months)

Trained 6+ field enumerators on standardized data collection methods, improving accuracy by 30%. Implemented mobile data collection software, reducing survey time per respondent by 40%.

Data Collection Community Engagement Data Security

Sales & Customer Service Representative

Simbisa Brands Kenya (Galito's)

Dec 2023 - Mar 2024 (3 months)

Delivered a 20% increase in customer retention through personalized service and proactive follow-ups. Enhanced lead conversion rates by 15% using persuasive communication techniques.

Customer Retention Lead Conversion Customer Service Communication Sales

Customer Success Specialist

PayGate

Apr 2023 - Nov 2023 (7 months)

Increased the customer base by 30% through proactive relationship management and referral strategies. Maintained an NPS score of 90+, ensuring high customer satisfaction and trust.

Customer Relationship Management NPS Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Bachelor of Commerce, Marketing

Studied the principles and practices of marketing, including market research, consumer behavior, and strategic marketing planning. Gained expertise in developing and implementing marketing campaigns to drive business growth and customer engagement.

ALX (Africa Leadership Group)

Certification, Data Science

Completed a comprehensive program in Data Science, focusing on data analysis, machine learning, and statistical modeling. Developed skills in interpreting complex datasets and applying data-driven insights to solve real-world problems.