Alexander Nthenya
@alexandernthenya
Customer Solutions Specialist at Mogo Auto Limited supporting customers through tailored solutions and service.
KenyaWhat I'm looking for
At Mogo Auto Limited, I provide end-to-end customer support across inbound and outbound channels. I identify customer needs, handle concerns and escalations, and support customers throughout their journey.
At Sun King Limited, I managed more than 100 daily customer interactions and guided prospective and existing customers on products and services. I achieved a 95% first-contact resolution rate and a 92%+ satisfaction rate.
I used HubSpot and Zendesk at Sun King Limited to track customers and manage cases, and scheduled follow-ups to maintain engagement.
At Kasha Global, I conducted outbound retention campaigns and follow-ups, supported customers through their purchase and service journey, and helped resolve issues in a timely way.
Experience
Work history, roles, and key accomplishments
Customer Solutions Specialist
Mogo Auto Limited
Jan 2026 - Present (9 months)
Provide end-to-end customer support and solutions across inbound and outbound communication channels. Identify customer needs and deliver tailored solutions to improve satisfaction and retention.
Telesales Agent
Sun King Limited
Sep 2022 - Dec 2025 (3 years 3 months)
Managed 100+ daily customer interactions via phone, email, and digital platforms. Achieved 95% first-contact resolution and 92%+ satisfaction rate.
Customer Retention Associate
Kasha Global
Jun 2022 - Sep 2022 (3 months)
Conducted outbound customer retention campaigns and follow-ups. Supported customers throughout their purchase and service journey.
Education
Degrees, certifications, and relevant coursework
Alison International
Diploma, Customer Service Management
Ongoing Diploma in Customer Service Management.
Generation Kenya
Certificate, Digital Customer Service
Completed training in Digital Customer Service.
Computer Applications
Certificate, Computer Applications
Training in Computer Applications.
Counseling & Social Management
Certificate, Counseling & Social Management
Training in Counseling and Social Management.
University of Nairobi
Bachelor of Arts, Sociology
Grade: Second Class Upper Division
Bachelor of Arts in Sociology, awarded with Second Class Upper Division.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Alexander?
You can contact Alexander and 90k+ other talented remote workers on Himalayas.
Message AlexanderGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
