Lydiah Cheruto

I am a dedicated Customer Experience Specialist with over four years of experience in customer support, complaint resolution, and administrative coordination at a large utility. I consistently deliver exceptional service across in-person, phone, and digital channels while managing high-volume queries and escalations.

In my current supervisory role I oversee daily operations of the customer banking hall, supervise frontline teams, and implement process improvements that reduced resolution time and enhanced efficiency. I also provide customer education on services and coordinate scheduling, reporting, and workflow oversight.

I thrive in remote and hybrid environments, excel at multitasking, and use CRM systems, MS Office, Zoom, and Teams to support collaboration, upselling, and knowledge sharing. I bring a pragmatic, customer-focused approach and a track record of measurable improvements in service delivery.