At Teleperformance – EcoATM campaign, I act as the point of contact for customer enquiries and escalated cases, working each one through to resolution. I troubleshoot concerns independently and keep clear CRM notes for follow-up and handovers.
At ISON Xperiences – Sun King Solar campaign, I used Zendesk to log, track and resolve customer contacts. I guided customers through solar product troubleshooting, payment status and pay-as-you-go plans, escalating complex issues when needed.
At CCI Kenya, Tatu City – JetBlue Airlines campaign, I served Mosaic customers as a primary contact for bookings, reservations and itinerary changes. I found practical alternatives for complex travel disruptions.
Earlier, I worked as Assistant Manager at Wellbucks Construction and General Supplies Ltd and as Intern Civil Engineer at Nanchang Municipal Engineering Development Group. I also completed Digital Customer Service training through Generation Kenya and hold a Diploma in Civil Engineering.
