Maureen MuthiiMM
Open to opportunities

Maureen Muthii

@maureenmuthii

Dedicated customer care agent with over 4 years of experience.

Kenya
Message

What I'm looking for

I am looking for a role that values communication and problem-solving, with opportunities for growth.

I am a dedicated and results-driven Customer Care Agent with over four years of experience in delivering exceptional customer service. My expertise lies in addressing customer inquiries, resolving issues, and ensuring satisfaction while maintaining a positive company image. I have consistently achieved a 90% customer satisfaction rate through effective communication and problem resolution, which I consider a testament to my commitment to excellence.

In my previous role at Dlight Solar Company, I provided professional and efficient support to customers via phone, email, and chat. I processed orders, returns, and exchanges while ensuring accuracy and adherence to company policies. My ability to collaborate with cross-functional teams has enabled me to address complex customer concerns effectively, further enhancing the customer experience.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

ZU

ZETECH UNIVERSITY

Bachelor's Degree, Business Management/ Administration

Studied Business Management/Administration at Zetech University. Gained comprehensive knowledge in various aspects of business operations and administration.

BH

BURUBURU GIRLS HIGHSCHOOL

Kenya Certificate of Secondary Education (K.C.S.E), Secondary Education

Completed secondary education at Buruburu Girls Highschool. Focused on a broad curriculum to prepare for higher education.

SS

ST DOMINIC PRIMARY SCHOOL

Kenya Certificate of Primary Education (K.C.P.E), Primary Education

Completed primary education at St Dominic Primary School. Developed foundational knowledge across various subjects.

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