MMMaureen Muthii
@maureenmuthii
Dedicated customer care agent with over 4 years of experience.
KenyaWhat I'm looking for
I am a dedicated and results-driven Customer Care Agent with over four years of experience in delivering exceptional customer service. My expertise lies in addressing customer inquiries, resolving issues, and ensuring satisfaction while maintaining a positive company image. I have consistently achieved a 90% customer satisfaction rate through effective communication and problem resolution, which I consider a testament to my commitment to excellence.
In my previous role at Dlight Solar Company, I provided professional and efficient support to customers via phone, email, and chat. I processed orders, returns, and exchanges while ensuring accuracy and adherence to company policies. My ability to collaborate with cross-functional teams has enabled me to address complex customer concerns effectively, further enhancing the customer experience.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
Dlight Solar Company
Jan 2020 - Dec 2023 (3 years 11 months)
Provided professional and efficient support to customers via phone, email, and chat, addressing inquiries, troubleshooting issues, and offering solutions. Achieved a 90% customer satisfaction rate through effective communication and problem resolution.
Customer Service Representative
Mkopa
Jan 2013 - Dec 2014 (1 year 11 months)
Assisted customers with product-related questions, billing inquiries, and technical support. Handled a high volume of customer calls, achieving performance targets for call resolution and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
ZETECH UNIVERSITY
Bachelor's Degree, Business Management/ Administration
Studied Business Management/Administration at Zetech University. Gained comprehensive knowledge in various aspects of business operations and administration.
BURUBURU GIRLS HIGHSCHOOL
Kenya Certificate of Secondary Education (K.C.S.E), Secondary Education
Completed secondary education at Buruburu Girls Highschool. Focused on a broad curriculum to prepare for higher education.
ST DOMINIC PRIMARY SCHOOL
Kenya Certificate of Primary Education (K.C.P.E), Primary Education
Completed primary education at St Dominic Primary School. Developed foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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