MMMelissah Mbindi
@melissahmbindi
Customer service expert dedicated to enhancing customer experiences.
KenyaWhat I'm looking for
I am a dedicated customer service professional with considerable expertise in managing and enhancing customer interactions. My experience spans several years, during which I have honed my skills in delivering exceptional service, resolving issues, and ensuring customer satisfaction. I excel in understanding and anticipating customer needs, providing tailored solutions, and nurturing positive relationships.
Throughout my career, I have worked with reputable organizations such as Avensol Limited and Synchro Power Systems, where I have successfully handled diverse customer inquiries and complaints with empathy and efficiency. My proficiency in customer service tools, including Zendesk, has allowed me to streamline processes and enrich customer experiences, contributing significantly to customer loyalty and the overall success of the organizations I have been part of.
With a diploma in Business Administration and a strong foundation in communication, problem-solving, and interpersonal skills, I am committed to consistently providing exceptional service. I am eager to leverage my expertise to contribute positively to a forward-thinking organization that values customer satisfaction and employee growth.
Experience
Work history, roles, and key accomplishments
Front Desk Customer Service Representative
Avensol Limited
Feb 2023 - Oct 2024 (1 year 8 months)
Assisted customers with complaints and questions, clarifying the nature of services offered. Processed orders and managed refunds for complaints, making decisions tailored to individual customer needs.
Customer Service Representative
Synchro Power Systems
Sep 2018 - Dec 2022 (4 years 3 months)
Handled customer inquiries, complaints, and issues across various channels including email, chat, phone, and social media. Recorded and updated customer information and interactions in a CRM system.
Education
Degrees, certifications, and relevant coursework
Nita Technical College
Diploma, Business Administration
2018 - 2018
Completed a diploma program focused on business administration principles and practices. Gained foundational knowledge in areas relevant to business operations.
Riara University
Certificate, ICDL (International Computer Driving License)
2015 - 2015
Obtained a certificate in ICDL, demonstrating proficiency in essential computer skills. Developed competence in using common software applications.
Ongata Academy Kenya
Kenya Certificate of Secondary Education (K.C.S.E), Secondary Education
2014 - 2014
Activities and societies: Deputy President of Students Welfare, Secretary Young Christian Society (YCS), Organizing Secretary, Straight talk club, and active Member of the Junior Achievers Club.
Completed secondary education, achieving the Kenya Certificate of Secondary Education. Participated in various extracurricular activities and leadership roles.
Serve Academy Kenya
Kenya Certificate of Primary Education (K.C.P.E), Primary Education
2010 - 2010
Activities and societies: Class prefect, member of Drama and Music club.
Completed primary education, achieving the Kenya Certificate of Primary Education. Engaged in school activities and held a leadership position.
Availability
Location
KenyaAuthorized to work in
Job categories
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