Karen Laqui

Identified problems and searched for solutions to address customer inquiries through various communication channels. Documented customer requests accurately in the database using provided tools to track their progress. Met individual and team performance targets for customer service, productivity, and quality.

Identified problems and searched for solutions to address customer inquiries through various communication channels. Documented customer requests accurately in the database using provided tools to track their progress. Met individual and team performance targets for customer service, productivity, and quality.

Delivered timely, accurate, and professional customer service to all Amazon customers. Assisted customers in resolving various problems via phone, chat, and e-mail, utilizing software tools to navigate accounts and communicate effective solutions.

Provided high-level administrative support to the Office of the Chairman and CEO, including managing meetings and planning the yearly operational calendar. Managed workshops, conferences, and team building logistics, while also monitoring budgets and processing invoices.

Provided high-level administrative support to the Office of the Chairman and CEO, including managing meetings and planning the yearly operational calendar. Monitored budgets, processed invoices and payments, and managed business and personal travel arrangements.

Helped plan and prepare work schedules for the Regional Brand team, liaising with managers and other executive assistants. Handled regional administration tasks such as expense reports, travel requisitions, and assisting with visa requirements.

Helped plan and prepare work schedules for the Regional Brand team, liaising with managers and other executive assistants. Handled regional administration tasks such as expense reports, travel requisitions, and visa assistance. Provided basic IT support for tools and equipment, including setting up live meetings and troubleshooting office devices.

Coordinated office services such as accommodation, relocation, equipment, and supplies. Assembled data and prepared periodic and special reports, while also requisitioning office supplies and materials. Liaised with departmental and corporate officials, and managed incoming and outgoing mail.

Received and registered forms, and recorded documents for data capture. Verified the accuracy and completeness of data. Input source data using computers and data entry consoles.

Advised job applicants on employment requirements and terms and conditions. Identified staffing requirements, prepared and posted notices, and screened applications. Conducted initial assessments and interviews, administered employment tests, and prepared employment contracts.

Completed a Bachelor of Arts degree with a focus on Psychology. Gained foundational knowledge in psychological theories and research methods.