Open to opportunities

Funmilayo Oni

@funmilayooni

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Energetic virtual assistant passionate about enhancing customer experiences.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am an energetic self-starter with a strong background in virtual assistance and customer relationship management. With experience in managing client communications and enhancing customer experiences, I am dedicated to improving retention and driving satisfaction in SaaS and service-based industries.

Currently, I work as a Freelance Virtual Assistant and Customer Support Specialist, where I manage client inquiries and ensure seamless onboarding and engagement. My role involves maintaining accurate customer data using CRM tools like HubSpot and Zoho, and I excel at resolving issues effectively while providing exceptional customer support.

Previously, I served as a Sales and Customer Engagement Representative, where I built strong relationships with customers, leading to increased retention and satisfaction. I am passionate about collaborating with cross-functional teams to enhance the overall customer experience and am always looking for ways to improve processes and outcomes.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant and Customer Support Specialist

Current

Freelance

May 2023 - Present (2 years 1 month)

Managed client communications and provided customer support via email, chat, and phone. Assisted in client onboarding and account management while maintaining accurate customer data using CRM tools. Handled administrative tasks to ensure seamless operations.

Customer Support CRM Management Client Communication Onboarding Data Entry Scheduling HubSpot Zoho

Sales and Customer Engagement Representative

Prudent Enterprise

Aug 2022 - May 2023 (9 months)

Built strong relationships with customers, leading to increased retention and satisfaction. Managed customer inquiries and complaints, ensuring prompt issue resolution while collaborating with teams to enhance the overall customer experience.

Customer Engagement Relationship Management CRM Tools Team Collaboration Customer Retention Data Management Communication Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Kwara State University

Bachelor of Environmental Sciences, Environmental Sciences

2020 - 2024

Pursuing a Bachelor of Environmental Sciences, focusing on environmental management, sustainability, and ecological studies.

Alx Africa

Virtual Assistant Services

2024 -

Completed training in Virtual Assistant Services, focusing on customer relationship management and effective communication tools.

Universal School Of Aviation

Air Ticketing and Reservation

2018 - 2019

Completed training in Air Ticketing and Reservation, gaining essential skills in managing flight bookings and customer service in the aviation industry.