Egbe Paul
@egbepaul
I manage business customer relationships, resolve support cases, and maintain accurate administrative records.
NigeriaWhat I'm looking for
At Moniepoint MFB, I manage 100+ business customers, handle about 25 customer calls daily, and resolve support cases across phone, WhatsApp, email, MonieDesk, and MonieCRM.
I've achieved 100% retention across my managed business-owner relationships and maintained a 4.85/5 business-owner rating by documenting issues, tracking follow-ups, onboarding customers, and matching customer needs with relevant services.
Alongside customer support, I bring 14+ years of administrative, records-management, data-entry, and reporting experience, including maintaining confidential employee records, validating documents, and training staff on documentation procedures.
Experience
Work history, roles, and key accomplishments
Business Relationship Manager
Moniepoint MFB
Jan 2022 - Present (4 years 8 months)
Managed a portfolio of 100+ business customers, handling approximately 25 inbound and outbound calls daily. Resolved customer complaints, documented support cases, and tracked follow-ups using MonieCRM and MonieDesk, achieving 100% retention and a 4.85/5 rating.
Education
Degrees, certifications, and relevant coursework
Delta State University, Abraka
Bachelor of Science in Education, Business Education
Earned a Bachelor of Science in Education in Business Education from Delta State University, Abraka in 2007.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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