Maduabuchi Nneoma
@maduabuchinneoma
I manage disability claims and deliver high-volume customer support.
NigeriaWhat I'm looking for
At Citizens Disability, I handle around 100 daily inbound and outbound calls supporting clients through Social Security Disability Insurance claims. I work with the legal team on claim management and advocacy that helped secure over $1 million in SSDI benefits.
I've resolved 95% of client inquiries and technical issues, maintained records for more than 1,000 monthly customer interactions, and kept client database records 99% error-free. I also supported stronger data security by implementing encryption protocols that reduced data-breach risk by 75%.
Previously, I supervised team operations and created SEO training materials at Cedro Royal International, while building customer relationships, negotiating terms, and closing sales at Everyday Emporium.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Citizens Disability
Feb 2020 - Present (6 years 7 months)
Handled an average of 100 daily inbound and outbound calls to assist clients in processing their claims, ensuring timely submission and approval of applications. Collaborated with the legal team to successfully win over $1 million in SSDI benefits for clients through effective claim management and advocacy.
Product/Process Trainer
Cedro Royal International
May 2018 - Feb 2020 (1 year 9 months)
Supervised day-to-day operations, assigned tasks, set goals, and ensured team efficiency. Prepared and presented regular performance reports to higher management, including key metrics and areas for improvement.
Sales Representative
Everyday Emporium
Jul 2018 - Jan 2019 (6 months)
Established and nurtured strong relationships with customers, understanding their needs to provide tailored solutions. Negotiated terms and conditions with clients to secure sales and meet targets.
Education
Degrees, certifications, and relevant coursework
Niger Delta University
Bachelor of Science, Biochemistry
Studied Biochemistry at Niger Delta University, Wilberforce Island, Bayelsa State.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Maduabuchi?
You can contact Maduabuchi and 90k+ other talented remote workers on Himalayas.
Message MaduabuchiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
