Racheal Samuel
@rachealsamuel
Remote client manager handling high-volume calls and SSA/SSDI/SSI intake.
NigeriaWhat I'm looking for
I run high-volume inbound and outbound call support for Kirkendall Dwyer LLP, guiding prospects into active cases with consultative sales and follow-ups.
Before that, I pre-qualified clients for SSA benefits at Outsource Global and delivered empathetic customer service while handling objections and keeping client records accurate.
On the disability claims side, I’ve organized client information, completed SSA forms (like SSA-16, SSA-3368, SSA-827), entered data into SSA systems, coordinated with attorneys/case managers, and tracked submissions, deadlines, and SSA correspondence.
Experience
Work history, roles, and key accomplishments
Client Manager
Kirkendall Dwyer LLP
Jun 2024 - Present (2 years 2 months)
Handle over 200 inbound and outbound calls daily, assisting clients and converting inquiries into active cases. Guide prospects through decision-making using consultative sales techniques.
Data Intake Specialist
Centerville (Kirkendall Dwyer LLP)
Jun 2023 - Present (3 years 2 months)
Review and organize client information, accurately complete SSA forms, and enter client details into SSA's online systems.
Sales/Call Representative
Phoniex Lead Com
Jun 2024 - Dec 2025 (1 year 6 months)
Make and receive inbound and outbound calls, conduct cold and warm calls to engage potential clients, and persuade customers through pre-qualification processes.
Status Specialist
Centerville (Kirkendall Dwyer LLP)
Jun 2022 - Jun 2023 (1 year)
Call the SSA to complete status updates on cases, get cases transferred from the Field Office to DDS, and notify case managers on status updates.
Pre-Qualification Agent
Outsource Global (Citizen Disability)
Jan 2019 - Apr 2021 (2 years 3 months)
Pre-qualified clients for SSA benefits, attended to high volume of inbound and outbound calls, and delivered empathetic customer service.
Broadcasting Intern
Nigerian Television Authority (NTA)
Mar 2017 - Sep 2017 (6 months)
Reported on National Assembly proceedings, conducted interviews, wrote scripts, and edited videos for broadcast.
Education
Degrees, certifications, and relevant coursework
Alison
Diploma, Human Resource Management
Diploma in Human Resource Management.
Fordax Training Academy
Certification, Public Speaking
Public Speaking Coach Certification.
Bingham University
Bachelor of Science, Mass Communication
Grade: 4.03 GPA
Bachelor of Science in Mass Communication with a GPA of 4.03.
First Class Computer Institute
Diploma, Computer Utilization
Diploma in Computer Utilization.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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