Racheal Samuel

I’m a versatile Customer Experience and Client Operations professional with 6+ years of experience across customer service, client management, data intake, call handling, cold calling, medical records requesting, case support, and training. I have extensive experience working remotely with US-based clients and teams, handling high-volume customer interactions, collecting and validating sensitive information, managing client cases, following up on requests, resolving concerns, and ensuring a smooth customer experience from first contact through resolution.

My experience spans customer support, inbound and outbound calls, lead generation, client onboarding, data entry and intake, medical records coordination, disability case support, customer retention, and CRM management. I’m comfortable working with tools such as Salesforce, HubSpot, Zendesk, Convoso, RingCentral, Teams, Slack, Monday.com, and other communication and workflow platforms.

Beyond direct customer-facing roles, I have experience training and coaching individuals and teams in customer service, communication, and public speaking. I’m a strong communicator, active listener, problem solver, and organized professional who works well independently in remote environments.

I’m open to opportunities in Customer Success, Customer Experience, Customer Support, Client Management, Client Operations, Data Intake, Case Support, Sales/Cold Calling, Customer Operations, Medical Records Coordination, and Training.