Christabel Eghonghon Anetor
@christabeleghonghona
I support customers, qualify leads, and keep operations organized.
NigeriaWhat I'm looking for
I'm currently pre-qualifying insurance prospects at Insurance Supermarket Incorporated, researching leads, assessing eligibility, collecting documentation, and helping qualified clients transition smoothly to agents and underwriters.
Across customer service, administration, HR, and content moderation roles, I've resolved customer issues with an 82% first-call resolution rate, maintained an 8.5 customer satisfaction rating, managed calendars and records, and protected sensitive information.
Experience
Work history, roles, and key accomplishments
Pre-qualifier
Insurance Supermarket Incorporated
Mar 2024 - Present (2 years 6 months)
Identifies potential clients through leads, referrals, and database research to build a robust prospect pipeline. Conducts initial evaluations of prospects' insurance needs and financial goals to determine suitability for life insurance products.
Customer Service Representative
Hospitals Management Board
Jul 2021 - Nov 2023 (2 years 4 months)
Resolved customer complaints and issues promptly, achieving an 82% first-call resolution rate and exceeding the team average. Streamlined the complaint resolution process through a proactive approach, reducing average handling time.
Reviewed user-generated content to ensure compliance with platform policies. Identified and removed inappropriate content in accordance with established guidelines.
Administrator / Human Resources Personnel
Creatan Garden Estate Ltd
Aug 2019 - Mar 2020 (7 months)
Supported recruitment, staff training, and employee development activities. Ensured prompt payment of staff and negotiated salaries, contracts, and working conditions.
Customer Service Representative
Obligo MediVoyage
Mar 2016 - Sep 2018 (2 years 6 months)
Provided administrative support and customer service to clients and prospects. Performed data entry, scheduled appointments, and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
Galgotias University
Bachelor of Pharmacy, Pharmacy
2014 - 2018
Grade: First Class with Distinction
Bachelor of Pharmacy with First Class with Distinction.
Niger Delta Science School
Secondary School Certificate, General Studies
2006 - 2009
Completed secondary education with West African Examination Council (WAEC) certification.
Haruk Montessori International School
First School Leaving Certificate, Primary Education
1997 - 2004
Completed primary education and obtained First School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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