JOHN UDOKA
@johnudoka
I resolve high-volume customer issues with empathy, accuracy, and clear communication.
NigeriaWhat I'm looking for
I've supported customers at Calls Expert, Consumer Opportunity LLC, and Citizen Disability across insurance, real estate, and consumer services. I handle 100+ inbound and outbound interactions daily, connecting customers with clear information and the right next steps.
At Calls Expert, I achieved a 90% first-contact resolution and qualification rate while maintaining 100% CRM data accuracy. At Consumer Opportunity LLC, I resolved complex rent-to-own and foreclosure inquiries, retained 100% of at-risk accounts, and worked with underwriting and legal teams to address escalations.
I bring patience, empathy, and a calm, solutions-focused approach to emotionally sensitive conversations, helping customers feel heard, informed, and confident.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Calls Expert
Oct 2024 - Aug 2026 (1 year 10 months)
Handled 100+ inbound and outbound customer calls daily, achieving a 90% first-contact resolution rate and maintaining 100% CRM data accuracy.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Education, Business Education
Grade: Second Class Honors, Upper Division
Earned a Bachelor of Education in Business Education with Second Class Honors, Upper Division.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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