Open to opportunities

Kaitlin Alvarez

@kaitlinalvarez

Message

Customer service leader delivering accurate, high-volume support and calm troubleshooting under pressure.

United States

Message

What I'm looking for

I’m looking for a high-volume customer support role where I can troubleshoot confidently, coach others, and keep quality high—especially in a remote environment with clear standards and opportunities to grow.

I’m a customer service professional with leadership experience and a strong background in high-volume support environments. I’m recognized for accuracy, clear communication, and staying effective under pressure while supporting customers end-to-end.

In my most recent role as a Customer Service Representative at Teleperformance, I managed high-volume inbound customer calls in a remote call center environment, providing clear guidance and troubleshooting for TurboTax users. I documented customer interactions thoroughly and maintained confidentiality when handling sensitive personal and financial information.

Previously, I served as Bar and Staff Director and later as a Server/Trainer and Bar Manager/Lead Trainer at Chuy’s Tex Mex and Burger and Bordeaux. I oversaw daily operations, supervised and supported front-of-house staff, handled staffing coordination and onboarding, and trained new hires to ensure consistent service standards.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Jan 2023 - Jan 2024 (1 year)

Managed high-volume inbound customer calls in a remote call center environment and provided clear guidance and troubleshooting support to TurboTax users. Documented interactions thoroughly and maintained confidentiality when handling sensitive personal and financial information.

Call Center Support Troubleshooting Documentation CRM Notes Confidentiality

Bar and Staff Director

Chuy's Tex Mex

Jan 2020 - Jan 2022 (2 years)

Oversaw daily operations in a high-volume service environment and supervised front-of-house staff to maintain consistent service standards. Coordinated staffing coverage, supported training and onboarding, and resolved customer concerns promptly and professionally.

Staff Supervision Customer Service Leadership Onboarding Conflict Resolution Service standards

Bar Manager / Lead Trainer

Burger and Bordeaux

Jan 2019 - Jan 2020 (1 year)

Served as wine subject-matter expert for staff and customers and led inventory ordering, tracking, and restocking. Resolved customer concerns efficiently during peak periods and led onboarding and training to ensure consistent service standards.

Onboarding Service standards Peak Period Operations

Server and Trainer

Chuy's Tex Mex

Jan 2018 - Jan 2020 (2 years)

Delivered high-quality customer service in a fast-paced, high-volume environment while maintaining professionalism during peak periods. Served as a peer trainer, mentoring new team members and ensuring adherence to company procedures.

Peer Training De escalation Cash Handling Team Support