Carlos Spencer
@carlosspencer
Customer-focused operations leader driving service and efficiency improvements.
United StatesWhat I'm looking for
I am a dedicated customer service and operations professional with experience managing fast-paced restaurant and event environments, supporting retail appliance customers, and supervising teams. I consistently apply process improvements and hands-on training to boost performance and customer satisfaction.
In leadership roles I have managed shifts, mentored and trained staff, maintained inventory controls, and handled customer escalations across Raising Cane’s, Carrabba’s, FedEx Forum/Levy Restaurants, and GE Appliances and Parts. I am Safe Serv certified and versed in MS Office and records management.
I am completing an Associate in Business Administration with accounting coursework and bring strong communication, decision-making, and problem-solving skills to roles that require dependable service delivery and team development.
Experience
Work history, roles, and key accomplishments
Restaurant Manager
Raising Cane's
Jan 2025 - Present (1 year)
Support restaurant operations and uphold brand standards, leading crew to improve service quality and shift performance in a fast-paced kitchen environment.
Bartender / Key Manager
Carabba's Italian Grille
Jun 2022 - Sep 2025 (3 years 3 months)
Trained and mentored staff, managed guest service and bar operations, and maintained cleanliness and service standards to enhance guest experience.
Sales and Customer Service Associate
GE Appliances and Parts
Jun 2020 - Feb 2022 (1 year 8 months)
Handled inbound calls, provided parts and troubleshooting support, and assisted team with order processing to maintain high quality assurance and customer satisfaction.
Lead / Supervisor Bartender
Levy Restaurants
Dec 2017 - Jan 2022 (4 years 1 month)
Led beverage service teams at events, maintained inventory and supplies, trained staff, and supported teammates under high-pressure event conditions.
Education
Degrees, certifications, and relevant coursework
SCSouthwest Tennessee Community College
Associate of Business Administration, Accounting
2022 -
Pursuing an Associate of Business Administration with coursework in accounting since January 2022.
UMUniversity of Memphis
Bachelor of Business Administration, Accounting
2001 - 2003
Completed coursework in accounting toward a Bachelor of Business Administration from August 2001 to May 2003.
Wooddale High School
Honors High School Diploma, General Education
1997 - 2001
Graduated with an Honors High School Diploma after completing general education requirements from 1997 to 2001.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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