Open to opportunities

Alex G

@alexg2

Message

Outgoing customer service professional with 14 years delivering exceptional guest experiences.

United States

Message

What I'm looking for

I am seeking a client-facing role where I can leverage 14 years of service experience to improve customer satisfaction, resolve complex issues, and grow into leadership.

I am an outgoing and friendly customer service representative with 14 years of hands-on experience in fast-paced restaurant environments, focused on prioritizing customer needs and resolving complex requests to drive satisfaction. I consistently maintain a polite, professional demeanor while using strong communication and problem-solving skills to handle high-volume interactions and conflict resolution.

I have collaborated with teams to streamline processes and improve customer experience, and I am seeking to transition my client-facing expertise into a Senior Customer Representative role where I can continue to deliver exceptional service and contribute to operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Server

Current

First Watch Restaurants

Apr 2025 - Present (11 months)

Managed complex customer requests and resolved complaints to maintain high satisfaction scores in a fast-paced restaurant environment while improving team processes.

Customer Service Conflict Resolution Communication Team Collaboration Problem Solving Food Service

Server

Yours Truly

Jan 2012 - Apr 2025 (13 years 3 months)

Handled high-volume customer interactions and resolved conflicts to ensure satisfaction, maintained positive client relationships, and provided product and solutions support.

Customer Service Conflict Resolution Communication Client Relations Product Support Food Service Leadership

Education

Degrees, certifications, and relevant coursework

Brecksville-Broadview Heights High School

High School Diploma, General Education

High school diploma earned from Brecksville-Broadview Heights High School in Broadview Heights, Ohio, with coursework and activities supporting customer service and hospitality skills.