Open to opportunities

Natasha Hembree

@natashahembree

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Experienced customer service professional focused on exceeding client expectations.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an experienced customer service professional dedicated to meeting and exceeding client expectations. With excellent communication skills and effective problem-solving abilities, I have built strong relationships that foster customer loyalty and drive revenue for my employers. My experience spans various roles in the service industry, where I have consistently delivered exceptional, personalized service in high-pressure environments.

Throughout my career, I have honed my skills as a server in both high-end and family-oriented dining establishments. I pride myself on my ability to anticipate guest needs and respond promptly, ensuring a refined and memorable experience. My efforts have not only secured repeat clientele but have also contributed to increased reservations and sales. I am a self-starter and a team player, always eager to train new staff and share my knowledge to enhance overall service quality.

In addition to my serving experience, I have also worked as an administrative liaison in a high-stress military-based summer program, where I managed communications and logistics for a large team. This role further developed my organizational skills and ability to work under pressure, ensuring safety and efficiency in all operations. I am passionate about delivering outstanding service and look forward to bringing my expertise to a new opportunity.

Experience

Work history, roles, and key accomplishments

Server

Andiamo Pasta + Chops

Jul 2024 - Jul 2025 (1 year)

Delivered exceptional, personalized customer service in a competitive high-end dining environment. Expertly guided guests through seasonal menus, wine pairings, and chef specials with in-depth knowledge and enthusiasm while discreetly directing guests to premium menu items.

Customer Service Wine Pairing Sales Relationship Building Guest Experience Upselling High End Dining Communication Problem Solving

Server

Aspen Restaurant

Nov 2022 - Jun 2024 (1 year 7 months)

Provided friendly, attentive service and built solid rapport with regular guests in a fast-paced family-oriented restaurant. Took and served orders accurately and efficiently, managing multiple tables while maintaining composure during peak hours and ensuring fast turnovers.

Customer Service Order Management Table Management Teamwork Training Communication Time Management Conflict Resolution

Administrative Liaison

Extreme Military Challenge!

Jun 2022 - Aug 2022 (2 months)

Served as central communications hub and administrative liaison for a staff of 20 and over 300 youth in a high-stress military-based summer program. Scheduled and coordinated virtual and in-person meetings, transportation, events, and appointments.

Administrative Support Communication Scheduling Coordination Data Management Excel CampMinder Resource Dispatch Organizational Skills

Crew Member

McDonald's Corporation

May 2021 - May 2022 (1 year)

Operated drive-thru services, including handling payment, taking orders, and prompt food delivery. Mastered POS systems to accurately handle payments ranging from $4,000 to $6,000 a shift.

Drive Thru Operations Payment Processing Customer Service Teamwork Pressure Handling Food Service Order Taking Communication

Server

Applebees

Jun 2021 - Dec 2021 (6 months)

Served lunch and dinner to 70-150 customers per shift at a national chain restaurant. Memorized over 30 menu items to give guests customized recommendations while up-selling products and quickly resolving conflict to ensure customer satisfaction and a quality dining experience.

Customer Service Upselling Conflict Resolution Customer Satisfaction Restaurant Experience Food Service Sales Communication

Education

Degrees, certifications, and relevant coursework

Stevenson High School

High School Diploma, General Studies

2017 - 2021

Grade: Gold Medal, Multiple awards

Activities and societies: Michigan Social Studies Olympiad, The Vanguard Newspaper Editor

Engaged in various communication and literary activities, including serving as an editor for The Vanguard Newspaper. Participated in the Michigan Social Studies Olympiad, earning a Gold Medal and multiple awards.