Madison Dunavant

I am a customer service specialist with a focus on revenue cycle management, currently working at Maury Regional. My role involves handling patient payments and insurance billing, ensuring accuracy in month-end closings, and balancing daily spreadsheets. I have developed strong skills in using Cerner and Excel, which have been instrumental in my success in this position.

Previously, I worked as a customer service representative at Baker Agency, where I managed phone inquiries and processed insurance payments until the business was sold. My experience also includes working as a direct support staff member, where I assisted individuals with special needs, demonstrating my commitment to providing quality care and support.