At Ensemble Health Partners, I review and process medical billing documentation and investigate billing errors, denied claims, and reimbursement issues.
I communicate with insurance companies and patients to verify information and obtain documentation. I also use Epic to document account activity and maintain patient records.
I analyzed EOBs and processed over 1,500 accounts while performing A/R follow-ups to support revenue cycle operations.
Previously, I handled customer service and technical support at Conduent, Sitel, and Sykes Enterprises. At Sitel, I led team initiatives to improve customer satisfaction and service efficiency, and trained and mentored staff.
