Open to opportunities

Carmilla Taylor

@carmillataylor

Customer care and medical billing specialist improving patient outcomes through accurate billing and empathetic service.

United States

Message

What I'm looking for

I seek a patient-focused role using my billing, insurance verification, and EHR skills in a collaborative team that values accuracy, compliance, and growth.

I am a Customer Care Representative and Medical Billing specialist with over five years of experience in patient advocacy, insurance verification, and medical billing procedures. I consistently deliver exemplary customer service, streamline operations, and maintain HIPAA compliance while working with EHR/EMR systems.

I have a proven track record across call center and clinic settings—conducting intake assessments, coding claims, managing accounts receivable/payable, and performing payroll and bookkeeping. I bring strong attention to detail, effective communication, and a team-oriented approach to improve patient satisfaction and financial performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Sedgwick

Jan 2025 - Present (1 year 2 months)

Perform daily intake assessments, update and code claims accurately, and document claims and absences to streamline call center operations and maintain record accuracy.

Customer Service Medical Billing Insurance Verification EHR Data Entry HIPAA compliance MS Excel

Patient Financial Advocate

Firstsource

Jan 2022 - Nov 2024 (2 years 10 months)

Served as primary patient contact to verify insurance coverage, evaluate plan options, and perform accurate data entry, improving patient navigation of financial responsibilities.

Patient Advocacy Insurance Verification Data Entry Customer Service Medical Billing EHR

Data Entry Clerk

Washington County Health Department

Jul 2018 - Jan 2022 (3 years 6 months)

Managed accounts receivable/payable and payroll while performing light bookkeeping and providing frontline customer service to support departmental financial operations.

Data Entry Accounts Receivable Accounts Payable Payroll Bookkeeping Customer Service MS Excel Attention To Detail

Accountant

The Greenville Clinic

Jan 2015 - May 2018 (3 years 4 months)

Prepared daily financial reports, oversaw accounts receivable processing, and handled billing and coding inquiries to ensure timely revenue cycle management.

Financial Reporting Accounts Receivable Medical Billing Coding Customer Service MS Excel Bookkeeping

Office Manager

Dr. Barker's

Managed payroll data entry and performed clerical duties, phone handling, and customer assistance to maintain efficient office operations.

Office Administration Customer Service MS Word

Education

Degrees, certifications, and relevant coursework

Grantham University

Associate of Science, Medical Billing and Coding

Grade: 3.5-3.9 CGPA (Honor Roll)

Completed an Associate of Science in Medical Billing and Coding with Honor Roll recognition and coursework in medical billing, coding, healthcare delivery, and office operations.